Returns

Your comfort & happiness are our priority

It's hard to know your perfect size without trying on. We get it. That's why you can return within 30 days for a refund (excludes Clearance and Knickers, after your first pair).

For orders in France we also offer an exchange service.

TERMS

Please read carefully before posting your return. If your item(s) don’t meet the following criteria, unfortunately we will be unable to process a refund or exchange.

If unsure, please email or call us to check the return eligibility. We would love to help.

  • Returned items must be unworn, in new condition, with the packaging and tags attached.

  • You may return your first pair of knickers! We want you to get the perfect fit, so please try on over a pair of knickers to ensure the fit is right. If returning, ensure the tags are still attached and that if in a multi-pack all are returned. Any returns after the first pair will not be refunded or exchanged.

  • Returns must be received by Bella Bodies within 30 days of purchase.

  • Clearance items are final sale and are not returnable or exchangeable.

  • Refund is for product purchase price only. Postage is NOT refundable.

  • Return postage for exchanges and refunds are at the customer’s cost. (Bella Bodies will cover the cost of sending exchanged items back out to you).

  • Exchanges are only for incorrect sizing, not change of mind.  We do not exchange across styles or for different colours.

  • If returning a multipack, all items in the pack must be returned or the return cannot be processed.

  • Ineligible returns will not be refunded, and return postage is at the customer’s cost.

  • Ensure you return goods with tracking in case they are lost in transit as goods cannot be refunded or exchanged if proof of delivery cannot be made.

  • Please allow 5 business days for your Return or Exchange to be processed, from the date we receive your item(s).

  • Funds are automatically sent back to the payment method used at checkout. It may take up to 10 business days for your bank or payment provider to clear in your account.

  • For missing, damaged or faulty items, please contact [email protected] or (+33) 644635431 as soon as possible.

On the reverse of your packing slip is a form for returns or exchanges. Please complete this and ensure it is included with any returned goods to:


Customer Service
Bella Bodies France Pty Ltd
40 Rue Saint-Sernin
Bordeaux 33000

 

France Post Easy Returns Portal - save a trip to the Post Office.

You may use the Bella Bodies France Post Returns Portal to return your item at a fixed price of €9.60 paid directly to France Post, from the comfort of your home. 

Step 1: Log in to the Returns Portal HERE.

Step 2: Fill in a few simple details and pay for postage so we can create a return postage label for you.

Step 3: Print your label at home and post in a street Posting Box.

Alternatively, take your packaged items and barcode to your nearest France Post Collect & Return location (marked with a printer symbol on Maps) and they’ll print it for you.

Choose to drop your return at any Post Office, Street Posting Box, or selected retailers including supermarkets and pharmacies.

Step 4: You'll receive a confirmation email when we receive your parcel.

Lost or Damaged Items

Although damage or loss in transit is rare, it can happen. Please Contact Us to report a lost or damaged item.

Lost items will be replaced, unless the tracking says it was delivered.